FAQs / T&Cs

General

What is the entire buying process like?

1. Fill in the order form by clicking on the link on the left tab of our home page.
2. Receive invoice confirming the order and payment details if stocks are available. (Please note that if stocks are not available, no invoice/email will be sent. However, we will be updating our stock statuses regularly so as to avoid disappointment)
3. Make payment as per invoice
4. Email us that you've made payment (Attach a snapshot of the receipt if you choose to do an ATM transfer)
5. Cards will be mailed out within 3 working days of receiving payment

Payment

How can I make payment?

At the moment, we accept the following:

• ibanking from POSB/DBS accounts
• ATM transfers from POSB/DBS accounts (we require a snapshot of the receipt via email) 

Delivery 

When will you mail out the cards?

• We will mail out the cards within 3 working days of receiving payment
• As we have other commitments, we will need some time to mail out the cards. However, we will try our best to let you receive the cards as soon as we can =)

Do you do meetups?

• Due to other commitments, we will not be able to offer meetups
• However, we will mail the cards out within 3 working days of receiving payment 

Are postage costs included in the prices?

All prices do not include postage costs, which will be billed according to the weight of the total order, as well as the size of envelope required

How are postage costs calculated?

Postage costs will be based on Singpost rates:

Weight Step Not Over	Standard Mail	Non-Standard Mail
Regular
20g	26c (1st Local)
40g	32c (2nd Local)	50c
Large
100g	50c	80c
250g	80c	$1.00
500g	$1.00	$1.50
1kg	$2.55
2kg	$3.35

For registered mail, S$2.24 will be added.

Opening Promotion!
Buy 5 cards or more and we will absorb the normal postage charges! Only during this opening period! Please note that registered mail charges are still payable.

What happens in the case of lost mail?

• We encourage everyone to opt for registered mail for added security and peace of mind
• In the case of lost normal mail, we will help to enquire with Singpost and try to find out what happened
• However, as normal mail isn't tracked by Singpost, we will not be bearing any responsibility for lost normal mail. 

Exchange policy


Before mailing out the cards, we will check the cards and ensure that there are no defects and that we've got the order details right. However, there may be rare instances of mistakes or defects that we've missed out on. Exchanges or refunds will be decided on a case by case basis.


In what circumstances can I get an exchange/refund?

• Please check all items upon receiving them
• Let us know within 1 week of receiving the cards if there are any defects/mistakes
• Subject to stock availability, we will do exchanges if there are defects
• Otherwise, a refund will be made.
• We reserve the final right to decide whether an exchange/refund will be made

What do I have to do to get an exchange/refund?

1. Email us, with
1. Your order details
2. Details of defects/mistakes
3. At least 1 photo of the defected card/ mistake
2. Send back cards by registered mail (absorbed by us)

Others

Slight differences in cards

• As the cards are handmade, please allow for some differences between the different cards (e.g. slight colour variations, cutting of words/design etc)

Discrepancies between the colour of actual cards and the colours on the website

• All our pictures have been taken to reflect the actual card to our best ability. However, please allow for some differeces in colour as different computer monitors are set to different resolutions and hence will display the same colour differently. Therefore, we cannot be responsible for slight colour discrepancies.

 Amendment of our Terms & Conditions (T&Cs)

• We reserve the right to amend our T&Cs at any point.